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Meet Our Team

Shawn Ruddy
Agency Owner

I have been in the insurance industry for seven years, helping people to navigate the world of insurance and helping them truly understand risk management.

An Ohio native, I grew up in Cortland Ohio and graduated from Youngstown State University. I also graduated from the police academy and served two years as a patrolman for Hubbard Township and Cortland PD.

In terms of guilty pleasures, I am an avid Ohio sports fan and also enjoy a nice round of golf although I rarely have the time.

When I’m not working, I like to spend my spare time with my family by either hanging out at home or going on a local adventure. One thing people might not know about is me is that I grew up in my parent’s bowling alley and I have bowled several 300 games over the years.

When it comes to giving back, I like to help the community in any way that I can. Our agency has done Toys for Tots and helped to raise money for a children’s hospital!

Cerissa Ruddy
Agency Manager

I began my insurance career in 2002, embracing the opportunity to engage and help our policyholders every single day.

I was born & raised in Warren, OH and I graduated from Warren J.F.K In 1999.

When not working, I enjoy going on vacation with our whole family to Venice, Florida every year and making new memories. If I’m not at the office, you can find me at home spending time with my family. Our family consists of my husband Shawn, son Sebastian, daughter Maddison and Zoey (our pomsky puppy).


I’m Zoey – Office Mascot and Life of the Party! If you get lucky, you might catch me in the office when you come in to pay a visit!

Pamela Anne Smeltzer
Associate Agent

I have around three years of experience in the insurance industry dealing with standard and non-standard P/C insurance. I love coming to work; meeting the different people and helping them ensure that their valuables are protected.

I grew up in the wonderful state of Ohio. I have a BA in Accounting with a minor in Human Resources that complements my sales degree. I love animals and reading books of all kinds. I also love to go to the park and my favorite animal shelter to play with animals. In my free time, I enjoy writing short stories.  I am also passionate about volunteering at local animal shelters.

Jaclyn Santangelo
Customer Service & Support

I have been with the Ruddy Insurance Group since August 2016. I work as sales support staff and love my job. The people who I work for and the customers make my job so enjoyable.

I grew up in Liberty Township, In Youngstown Ohio. I love fitness and health. I work out any chance I get. You can always find me at the next 5k, in the gym or at home with my family. With the two little ones and a nice movie is how I spend my weekends.

Ellen Stiffler
Office Manager / Associate Agent

I have been a Property and Casualty Agent for 11 years specializing in home, auto and commercial Coverage. I enjoy learning about people helping them with and teaching them about insurance.

I grew up in Girard, OH worked in the pet industry for six years as a groomer, and occasionally for friends and family, I’ll still help out. I lived in West Virginia for 15 years where I was co-owner of logging and trucking company. I also drove trucks for an express freight company delivering to businesses, homes, and airports. Now, I enjoy spending time with family, and in the summer, you can find me at the lake or on the river, camping, kayaking, and hiking. I love cars and auto racing, mostly dirt track; it’s a family thing, I spent much of my childhood at the track. I help when I can with homeless, abused and neglected pets, adopt, don’t shop; they are family.

Diane M Cain
Office Manager / Associate Agent

I have been in the insurance industry for 20 years. I have both my P&C and Life and Health. I love helping people with their insurance needs. My goal is always to put the client first!

I grew up in Fowler, Ohio just outside of Cortland and graduated from Mathews High School before attending Kent State University. In my spare time, I enjoy relaxing with my family, traveling to Florida and training my two Labrador Retrievers! I enjoy spending weekends having cookouts, campfires, going to the beach and just spending time with family! I am passionate about my Labrador Retrievers and my lab, Max, is a registered therapy dog! I also LOVE the beach and warm weather! I enjoy spending time giving back to others through animal therapy. My favorite rescue is Shelter Puppies.

Maria Barletta
Associate Agent

I have been working in the insurance agency for 15 years in both Ohio and Pennsylvania. My favorite part of my job is saving people money while protecting them.

I grew up in Brookfield, Ohio and moved to Hubbard, Ohio 12 years ago. I am an Ohio sports fan and enjoy cooking with old family recipes. I also really enjoy spending time with my family and photography. I am a proud supporter of the American Heart Association and ALS Foundation.

Pamela Stephens
Associate Agent

I have approximately 3 to 4 years experience in the insurance industry since obtaining my Property and Casualty License.

Originally I grew up in Warren Ohio. The best part about my job is offering customer service.  I enjoy dealing with people, helping them and making somebody’s day each and every day.

When I’m not working I enjoy walking, exercising, singing, and music. Spending time with my husband and family is a joy. I enjoy attending Church on Sunday and volunteering for my church whenever possible.

Jeanne Sandin
Customer Service & Support

As a Youngstown native, I grew up in the area and enjoy serving my hometown. I’ve spent three years as a Customer Service Representative and I truly like meeting the people and giving them the best service possible.

When I’m not working I enjoy traveling to historical places. I also enjoy being at home and entertaining friends.

Jenn Yarabinec

I have worked with Pennsylvania and Ohio Property and Casualty insurance for 3 years and I have been with Nationwide since April 2017.

I was born and raised in Sharpsville, PA and graduated from Sharpsville High School in 2008.

What I love most about working in insurance is getting to know and helping our customers protect what matters most to them.

When I’m not working, you’re likely to find me in a few different places: at home with my daughter watching Disney movies, curled up on the couch reading, or outside enjoying the sunshine and fresh air.

Tracey Scharville
Customer Service Representative

I’ve worked for Nationwide for 3 years as a customer service representative.

I grew up in Hermitage, PA and have enjoyed it so much I never left Mercer County!

What most excites me about my work is being able to meet new people. Each day brings new challenges.

On my time off I love being outdoors. Whether it’s 4 wheeling or just sitting by a campfire!

Heidi M. Bulick
Associate Agent

My insurance career began over 18 years ago as a receptionist. After falling in love with all the complexities of it, I decided to get my P&C license.  I earned my Certified Insurance Service Designation (CISR) in 2008 and look forward to furthering my education to help insured make the best decisions for themselves.

I have lived in the Shenango Valley my entire life. I have been married to my husband, Chris, for over 20 years and he jokes that he should have taken me to an Ohio State Football game a lot sooner in our marriage.  Making me into a Buckeye fan has certainly made his Saturdays more enjoyable.

When I’m not working, my renewed interest in fitness has me spending a lot of time at the gym working towards my next mud run.

My favorite place in the world is a little island called Roatan and it is my dream to retire there and scuba dive every day!

Pamela J. Rabold
Associate Agent

I have been a Licensed agent with Nationwide Insurance since 1997.

I was born and raised in Pennsylvania, here in the Shenango Valley. I graduated from Farrell High School with the best class of 1971!

When it comes to my job, my focus has always been service; I treat all of my members as I would want to be treated.

I enjoy my family. Mom of 2 and Grammy Pam to my 3 Grandchildren.

My husband bought me a 1992 Corvette in 2016. I love to just get in it and DRIVE.

When I am not at my insurance desk you will find me volunteering my time at my church. Our Lady of Fatima Church in Farrell is where you will find me on Saturdays and Sundays. I do all the accounting and office work for them. My faith is a very important part of my life. I spend my weekends volunteering at my church. Just love giving back!!!!

Roxanne Basham
Customer Service & Support

I have been in customer service and support for 11 years.

Originally, I grew up in the suburbs of Grove City PA. I have an associates degree in business administration.

The best part of my job is making sure my customers are fully pleased and walking out of my office with a smile on their face!

When I’m not working, you can find me spending time with my sons and daughter around the dinner table surrounded by my famous fried chicken, ribs, and collard greens.

I also enjoy spending time outdoors playing any sports or fishing.

Kathy Paolinellie
Associate Agent

I have been with Nationwide for 33 years and have P&C & Life Licenses for PA & OH. Prior to that I was an Agent for Combined Ins. Co. in their A&H Division for 12 years.

I grew up in Sykesville, PA which is about 10 miles away from “Punxsutawney Phil,” the groundhog weather expert! I graduated from DuBois Area High School in 1972.

I enjoy helping people, treating them like family, and especially explaining the need for life insurance, which comes from my own personal experiences.

When I’m not working, I enjoy working out at the gym and “power walking” outside when the weather is warm and also anything to do with Art, Design & Decorating.

I also love to dance! When my beloved husband Michael was alive, we took ballroom dance lessons.  I have a great group of friends that share the same interest.

My guilty pleasure is Tiramisu! I  love to paint and am slowly getting back into my artwork.  I enjoy watching birds at my feeder and love all animals.

For volunteering, I support our Local Community Food Warehouse Empty Bowls Project, The Salvation Army, St Jude Hospital, Angels for Animals, and enjoy making Chinese auction gift baskets for various fundraisers and for a local VFW every year.

Danielle Jimison

I have been an agent for 19 years.  I am currently licensed in Property & Causality and Life & Health.

I was born in Salem, Ohio and lived there till 1994 when my family moved to Hubbard, Ohio. I continued onto High School and graduated in 1999 as a Hubbard Eagle!
Very shortly after graduation, I moved down to Sumter, SC where I attended the University of South Carolina

What I like most about being an agent is educating my clients on products and services so that they can tailor any policy to meet their individual needs.  I enjoy building a trusting relationship to ensure they are properly protected.

When I’m not at the office I enjoy spending time with my husband and our children.
My husband and I love to travel and have little weekend getaways to new and exciting places.
Our Household is filled with sports fans! So when there is a game on, you will hear us cheering for The Ohio State Buckeyes, Steelers, Cavs… all the best teams!