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Meet Our Team

Shawn Ruddy
Agency Owner

I have been in the insurance industry for seven years, helping people to navigate the world of insurance and helping them truly understand risk management.

An Ohio native, I grew up in Cortland Ohio and graduated from Youngstown State University. I also graduated from the police academy and served two years as a patrolman for Hubbard Township and Cortland PD.

In terms of guilty pleasures, I am an avid Ohio sports fan and also enjoy a nice round of golf although I rarely have the time.

When I’m not working, I like to spend my spare time with my family by either hanging out at home or going on a local adventure. One thing people might not know about is me is that I grew up in my parent’s bowling alley and I have bowled several 300 games over the years.

When it comes to giving back, I like to help the community in any way that I can. Our agency has done Toys for Tots and helped to raise money for a children’s hospital!

Cerissa Ruddy
Agency Manager

I began my insurance career in 2002, embracing the opportunity to engage and help our policyholders every single day.

I was born & raised in Warren, OH and I graduated from Warren J.F.K In 1999.

When not working, I enjoy going on vacation with our whole family to Venice, Florida every year and making new memories. If I’m not at the office, you can find me at home spending time with my family. Our family consists of my husband Shawn, son Sebastian, daughter Maddison and Zoey (our pomsky puppy).


I’m Zoey – Office Mascot and Life of the Party! If you get lucky, you might catch me in the office when you come in to pay a visit!

Pamela Anne Smeltzer
Associate Agent

I have around three years of experience in the insurance industry dealing with standard and non-standard P/C insurance. I love coming to work; meeting the different people and helping them ensure that their valuables are protected.

I grew up in the wonderful state of Ohio. I have a BA in Accounting with a minor in Human Resources that complements my sales degree. I love animals and reading books of all kinds. I also love to go to the park and my favorite animal shelter to play with animals. In my free time, I enjoy writing short stories.  I am also passionate about volunteering at local animal shelters.

Jaclyn Santangelo
Customer Service & Support

I have been with the Ruddy Insurance Group since August 2016. I work as sales support staff and love my job. The people who I work for and the customers make my job so enjoyable.

I grew up in Liberty Township, In Youngstown Ohio. I love fitness and health. I work out any chance I get. You can always find me at the next 5k, in the gym or at home with my family. With the two little ones and a nice movie is how I spend my weekends.

Ellen Stiffler
Office Manager / Associate Agent

I have been a Property and Casualty Agent for 11 years specializing in home, auto and commercial Coverage. I enjoy learning about people helping them with and teaching them about insurance.

I grew up in Girard, OH worked in the pet industry for six years as a groomer, and occasionally for friends and family, I’ll still help out. I lived in West Virginia for 15 years where I was co-owner of logging and trucking company. I also drove trucks for an express freight company delivering to businesses, homes, and airports. Now, I enjoy spending time with family, and in the summer, you can find me at the lake or on the river, camping, kayaking, and hiking. I love cars and auto racing, mostly dirt track; it’s a family thing, I spent much of my childhood at the track. I help when I can with homeless, abused and neglected pets, adopt, don’t shop; they are family.

Diane M Cain
Office Manager / Associate Agent

I have been in the insurance industry for 20 years. I have both my P&C and Life and Health. I love helping people with their insurance needs. My goal is always to put the client first!

I grew up in Fowler, Ohio just outside of Cortland and graduated from Mathews High School before attending Kent State University. In my spare time, I enjoy relaxing with my family, traveling to Florida and training my two Labrador Retrievers! I enjoy spending weekends having cookouts, campfires, going to the beach and just spending time with family! I am passionate about my Labrador Retrievers and my lab, Max, is a registered therapy dog! I also LOVE the beach and warm weather! I enjoy spending time giving back to others through animal therapy. My favorite rescue is Shelter Puppies.

Beth Scragg
Associate Agent

I have been working in the Insurance Industry for little over a year. I offer products, services and try to help the customers as much as I can to always make sure they are happy. What excites me most about my work is when I help a customer and get them better insurance coverage for a cheaper rate. I like to go above and beyond for my customers.

I grew up in a small town called New Waterford, however, now I live in Columbiana. Currently, I have my Insurance License, but I am also working on my Bachelor Degree in Business Management. I enjoy spending time with my son. He is eight years old and growing too fast, so my greatest joy would be my son and my family. You can find me at home or with my family and friends on weekends. I love staying home and relaxing on the weekends, watching movies and eating popcorn. I do not have a guilty pleasure but a talent not a lot of people know about me is I am very creative, I love to draw, paint, sew, and I build anything. I am passionate about the ASPCA, or any animal related non-profits. I have also volunteered a day for the Salvation Army. Collected for Toys for Tots, and Harvest for Hunger.

Maria Barletta
Associate Agent

I have been working in the insurance agency for 15 years in both Ohio and Pennsylvania. My favorite part of my job is saving people money while protecting them.

I grew up in Brookfield, Ohio and moved to Hubbard, Ohio 12 years ago. I am an Ohio sports fan and enjoy cooking with old family recipes. I also really enjoy spending time with my family and photography. I am a proud supporter of the American Heart Association and ALS Foundation.

Pamela Stephens
Associate Agent

I have approximately 3 to 4 years experience in the insurance industry since obtaining my Property and Casualty License.

Originally I grew up in Warren Ohio. The best part about my job is offering customer service.  I enjoy dealing with people, helping them and making somebody’s day each and every day.

When I’m not working I enjoy walking, exercising, singing, and music. Spending time with my husband and family is a joy. I enjoy attending Church on Sunday and volunteering for my church whenever possible.

Jeanne Sandin
Customer Service & Support

As a Youngstown native, I grew up in the area and enjoy serving my hometown. I’ve spent three years as a Customer Service Representative and I truly like meeting the people and giving them the best service possible.

When I’m not working I enjoy traveling to historical places. I also enjoy being at home and entertaining friends.